Unable to Approve the Request from sc_request

[SangyM]

Hi guys,

So, I want to access this sc_request page and navigate to approver section to approve my requests

Now, the following is my ATF Script

Now, whenever I am trying to run the script, it is pointing towards the sc_req_item form instead for approvers

How to navigate it back to sc_request form along with navigating to its tabs using ATF? Since post this I have to verify purchase orders tab as well under sc_request.

NOTE : I have placed purchase order request from Employee Center portal (UI) and trying to implement the other steps from Hardware Asset Workspace in Native UI. 

[SangyM]

@Sardash , I have impersonated as an approver user only who has access.

[Sardash]

@SangyM  - You have impersonated at step 17 but you should also impersonate after step 22 with the approver and then only system will try to approve. Also are you approving it through portal ?

[SangyM]

Nope its not working.

See initially when we navigate through sc_req_item form, then we have the RITM and the REQ numbers respectively. So, in Native View under hardware asset Workspace when I am getting inside the sc_req_item then it is opening the RITM number but my approvers are available under REQ which I am not able to navigate. Now, that's the issue. I am accessing through Service Now Native View portal. (Hardware Workspace)

[Sardash · Accepted solution]

@SangyM  - Please update step no 22- Approver for = Step 18:{Record Query.first record} instead of step 20 as approvers on request and not on RITM. Also on step no 23, mention view as you are opening in workspace view or you can select form UI as hardware workspace

See if this works for you.

[SangyM]

it worked. Thanks so much buddy.