Hello Experts,
I am trying to auto populate the Assigned To field of an asset on the alm_asset.list table when a new hire is onboarded and an asset is selected. However, my flow is only able to populate the Reserved For field and not the Assigned To field. Would anyone happen to know why?
Below is a screenshot of the request, fields, and flow. The flow for the Request For is the same as the Assigned To field.
Hi Jiajie,
It should have worked; if you look at the screenshot below, the second record assigned to has been populated, but it did not work for the first record, and you'd notice a message pop out, and this is due to an existing OOB Business rule (Clear Assigned To on Update). It's just the data you chose; try some other asset that isn't in the On Order, In Stock, or In Transit states, and it should work.
Business Rule:
I hope this helps.
Hi Jiajie,
Can you try dot-walking requested_for.sys_id and give it a try as shown below?
The reason why it doesn't work is because assigned to is a reference field(User table) and expects sys_id whereas requested_for is a record type(kinda of User GlideRecord Object) and you would have to expand and select the attribute which is required(in this case you need to select attribute sys_id).
Regards,
Jobby
I tried both Sys ID and User ID but the Assigned To field still doesn't populate. Thanks for the suggestion and technical details though! I will continue troubleshooting keeping in mind the Assigned To is a reference field.
Hi Jiajie,
It should have worked; if you look at the screenshot below, the second record assigned to has been populated, but it did not work for the first record, and you'd notice a message pop out, and this is due to an existing OOB Business rule (Clear Assigned To on Update). It's just the data you chose; try some other asset that isn't in the On Order, In Stock, or In Transit states, and it should work.
Business Rule:
I hope this helps.
It worked! I found that for an Asset, the State has to be In Use for the field to populate. Your details and screenshots were very helpful. Thanks for the help!
