Unable to create records in Salesforce Case table (Salesforce Spoke)

migangelossp
Tera Contributor

I’m facing an issue with the Salesforce Spoke in ServiceNow.

I cannot create records in the table sn_sforce_v2_spoke_st_cases, even with the required roles. The table does not show the “New” button, and when I try to create a record via Flow Designer, I receive a security / access error.

I checked the ACLs and found a write ACL on this table with the role set to nobody. I tried modifying this ACL, but it did not resolve the issue.

Questions:

  • Is it possible to create records directly in this table by any means?

Table: sn_sforce_v2_spoke_st_cases
Spoke: Salesforce Spoke (v2)

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