Unable to Edit Category[incident] in task table

[subashds6515]

Hi, 

I am unable to edit the Category[incident] field in the task table. Would anyone be able to help me identify the problem?

Thanks,

Subash

[Community Alums]

Please check if any on cell edit client scripts available

[Brad Bowman]

I am seeing the same in my PDI when adding an extended field to the list layout of the task table - not an ACL or script restriction as the circular indication continues to spin.  I'm guessing this isn't going to work the same as it does in a list view of the incident table as it is having trouble finding the correct choice list, and/or the subcategory field which is also displayed when cell editing a category on an incident table list.  There are also system logs when I attempt this

Cannot invoke "com.glide.db.ElementDescriptor.getReference()" because "ed" is null: java.lang.NullPointerException: Cannot invoke "com.glide.db.ElementDescriptor.getReference()" because "ed" is null: 	com.glide.processors.xmlhttp.PickList.getChoiceList(PickList.java:111)	com.glide.processors.xmlhttp.PickList.process(PickList.java:66)	com.glide.processors.XMLHttpProcessor.processJavaAJAX(XMLHttpProcessor.java:168)	com.glide.processors.XMLHttpProcessor.process(XMLHttpProcessor.java:121)	com.glide.processors.AProcessor.runProcessor(AProcessor.java:779)	com.glide.processors.AProcessor.processTransaction(AProcessor.java:326)	com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:187)	com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:175)	com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:58)	com.glide.sys.Transaction.run(Transaction.java:2790)	com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:35)	java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)	java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)	java.base/java.lang.Thread.run(Thread.java:840)

[subashds6515]

Hi @Brad Bowman ,

Could you clarify whether this issue originates from ServiceNow, or if it is being caused by some other modification that has been implemented?

I am asking this because we began facing this issue only after the upgrade.

Thanks, 

Subash

[Brad Bowman]

I am guessing it's a ServiceNow limitation on a cell edit for extended fields, or at least this one being a choice list that also somehow displays another field that is dependent.  My PDI is Xanadu, and I also tried on a Washington DC instance with the same results.  I also tried with Subcategory and Caller.  Subcategory behaves the same way as Category, but Caller can be edited.

[Runjay Patel]

Hi @subashds6515 ,

As i can see you are trying to edit closed ticket and for that we have ACL in place to restrict the edit by itil fulfiller.

See the one write ACL is getting fail for ITIL user.

If you want to make this editable then you need to amend the write acl if state is closed or cancelled.

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