Unable to extend knowledge article

[venkateshnu]

when a knowledge article is updated with a new version then the "valid to" field value should change automatically based on article validity field value from the knowledge base. But it is not updating. Can anyone suggest on this

[James Chun]

Hi @venkateshnu,

Maybe the valid_to field has been customized?

Open its dictionary record and see if the default value has been modified, the following is what I can see in the PDI

javascript: current.kb_knowledge_base ? new global.KBCommon().getDefaultValidToDateFromCurrentDate(current.kb_knowledge_base) : '';

Cheers

[venkateshnu]

Hi @James Chun,

Thanks for the reply.

The default value was not modified, its the same value as you mentioned

javascript: current.kb_knowledge_base ? new global.KBCommon().getDefaultValidToDateFromCurrentDate(current.kb_knowledge_base) : '';

[James Chun]

Can you provide some screenshots of the issue and the Knowledge base's configuration?

What did you mean by not updating? Is the field empty or something else?

Do you experience the issue when you create a new knowledge article as well?

[venkateshnu]

while creating new articles the valid to field value is populating correctly based on article validity field. But while updating the existing article i am facing the issue.

is there any way to extend the valid to field value?