Unable to recieve email from PDI to my personal mail accounts

[Sonalp2695]

Hi Team, 

I am unable to receive emails to my personal mail account .Let me know what changes needs to be performed

[Dr Atul G- LNG]

Hi @Sonalp2695 

Emails in and out from PDi is restricted due to security issues. 

[Dr Atul G- LNG]

Try this

Current Situation : by Default , User can't able to send email from PDI as ServiceNow removed the email accounts which was there.

Solution : Configure a custom Email Account using your personal Gmail account.

Step 1 : Go to your Gmail and enable 2FactorAuthentication ( 2FA - 2 Step Verification ).

Step 2 : Once you enable the 2FA in your Gmail , using below link Generate a password from https://security.google.com/settings/security/apppasswords . 

You can create a new APP and generate . 

You will get a An App Password which is of 16-digit passcode.

Step 3 : Come to ServiceNow Email Accounts and Create New one like below

vipinmathew_0-1702656284403.png

PS : In password column , you have to enter the 16 digit key which you got from Step 2.

and SAVE . 

Before make it active you need to test the connection using Related Link.

vipinmathew_1-1702656413379.png

if connection is Successful , make this email account ready and Try sending some emails from your log.

[Sonalp2695]

Hi Atul 

thanks for your quick response ,

The images here referred are not accessible , it would be great if you can share it as attachment .

Thanks

[Dr Atul G- LNG]

Hi @Sonalp2695 

I am trying to find the post link.

 Please search on community 

With

Solution: Email

This post written by V meth.