Unable to see My Quebec instance I was working on it 2 days back.

[herman2017]

I was working on my Quebec instance 2 days back (https://dev116432.service-now.com/) and today I am unable to see it, Can someone please help me to restore the access of the instance.?

Thanks.

[Servicenow34]

Hello @herman2017 ,

It seems like your instance is currently in hibernating mode.

Kindly wake your instance up and wait for some time.

Hope this helps!

Thank you!

[herman2017]

Thanks for the response.

I have checked my instance page and unable to see the instance, only see the "Request instance" option available.

[Dr Atul G- LNG]

Hi @herman2017 

Your instance has been reclaimed by SN, there can be no reason or many reasons and one reason as mentioned by @Mark Roethof  DC migration. So, now, you can request for new PDI and as a recommendation, please take regular backups to avoid any loss.

[Mark Roethof · Accepted solution]

Hi there,

Same answer as on all the others in the previous months:

These free PDIs come without any support. We all can't help you on this. The only thing you can do is wait and hope the instance gets back, or... request a new one.

Always backup your work, since PDIs suddenly - without notice - can get offline or even gone forever.

I don't know if this applies to you, though it could ofcourse also have to do with the datacentre issues which ServiceNow communicated. See for example:
"Action Required: We are migrating our PDI Infrastructure to a new data center. See our developer blog for more details and instructions for backing up."