Unable to see Reopen button in my custom portal

[yasserbouat]

Hello,

I have to aadd a button in the portal that allows reopening closed tickets, so i followed the same steps in this solution but it didn't work for me : https://www.servicenow.com/community/developer-forum/unable-to-see-reopen-button-in-ec-portal/m-p/27... 

Script include : IncidentUtils

Script : 

canReopenIncident: function(current) {

    return current.incident_state == IncidentState.CLOSED;

    },

Screens : 

Does anyone please has an idea ?

[yasserbouat]

Hello @Dr Atul G- LNG  , please : I don't know how to add a button within a widget that will only display if we click on the specific widget : 

[Dr Atul G- LNG]

Hi @yasserbouat 

This is OOTB given by ServiceNow. A ticket can be reopened only when it is in resolved state. 

[Dr Atul G- LNG]

Hi @yasserbouat 

Did you check my post.

[yasserbouat]

Hello : I didn't find it in my case : do you have an idea ? 

[Dr Atul G- LNG]

Hi @yasserbouat 

Please impersonate as Fred and then check. Only the caller can see the reopen button.