Unable to see Reopen button in my custom portal

[yasserbouat]

Hello,

I have to aadd a button in the portal that allows reopening closed tickets, so i followed the same steps in this solution but it didn't work for me : https://www.servicenow.com/community/developer-forum/unable-to-see-reopen-button-in-ec-portal/m-p/27... 

Script include : IncidentUtils

Script : 

canReopenIncident: function(current) {

    return current.incident_state == IncidentState.CLOSED;

    },

Screens : 

Does anyone please has an idea ?

[yasserbouat]

Hello : I didn't find it in my case : do you have an idea ? see the screen attached up

[Ankur Bawiskar]

@yasserbouat 

check response from Sandeep in this post

reopen incident action not visible on ec portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[yasserbouat]

@Dr Atul G- LNG 
I created a new incident in the name of FreddLuddy, then I resolved it , then I impersonate its identity : and still don't see the reopen button :

[Dr Atul G- LNG]

Hi @yasserbouat 

There is a difference between my screenshot and the screenshot shared by you.

My screenshot of the portal is showing the standard ticket configuration, while your screenshot is showing the legacy mode only. You need to activate the standard ticket configuration. Please activate this plugin in your PDI and then check by impersonating the caller only.

[Medi C]

@yasserbouat 
Could you please check the following widget:
https://YOUR_INSTANCE_NAME.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=9bd06ce173070010cbb654e...

• Check the Versions of the widget and revert back to the OOTB one if any new version is found
• Navigate to Standard Ticket > Standard Ticket Configuration
• Click on "incident"
• In the "Action region" section, Make sure the correct widget is selected "Incident Standard Ticket Actions"