Unable to See Right click Context Menu, Unclickable Magnifier glass, List lock/unlock is not working

AbhishekGardade
Giga Sage

Few of the table forms are behaving weirdly on my PDI. Whenever I am clicking on  Magnifier icon, nothing happens, no popup appears. Even List lock/unlock is not working.

Surprisingly Right Click context menus is not available for few forms. 

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What may be the possible reason for such weird behavior? What needs to be checked here?

Thank you,
Abhishek Gardade
1 ACCEPTED SOLUTION

AbhishekGardade
Giga Sage

Dont know how but issue was fixed by doing instance Upgrade.

Thank You,
Abhishek Gardade

Thank you,
Abhishek Gardade

View solution in original post

18 REPLIES 18

Did you found any Root cause or solution?

Thank you,
Abhishek Gardade

Harsh Vardhan
Giga Patron

seems like some client side code is blocking here. do one thing 

 

go to your ui policy and client script and deactivate the one which has been updated or created recently. and try again. 

I tried deactivating UI Policies and client script on tables but it still not giving me the expected results.

Thank You.

Thank you,
Abhishek Gardade

have you recently added some DOM manipulation on UI Action client side code ? or any client side script ? if yes deactivate that as well. give a try. 

I am using some DOM manipulation scripts and I have deactivated that firstly when I am getting these issues.

Is it related to ServiceNow upgrade activities that was done on my instance recently?

Thank you,
Abhishek Gardade