Unable to see the option to reschedule a walk-up appointment after cloning the online check-in experience widget.

Anthony Dyer
Tera Contributor

‎08-29-2022 07:34 AM

I am working on upgrading to San Diego for our production instance.  While doing our testing we noticed that Our walk-up experience widget on the Service Portal is not working like it was in Quebec.  We have worked through most of the issues but are still not able to see the section for rescheduleing an appointment.  I ave been looking through the widgets code and I am not able to figure out the issue.  Below the area circled in red will not show up on the cloned widget.  Any assistance would be great.

 

This is what the OOB view looks like in my PDI
find_real_file.png

 

This is what we see in our DEV instance after cloning the Widget.

find_real_file.png

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Muralidharan BS
Mega Sage
Mega Sage

‎08-29-2022 08:30 AM

Hi Anthony,

The upcomming appointments are populated from Angular ng-template,

If you have cloned the widget then move the Angular template form the old to new widget. Also if you have customized try to revert to base version and check it. Here is the ID of the template. 

find_real_file.png

 

Thanks

 

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Anthony Dyer
Tera Contributor
In response to Muralidharan BS

‎08-29-2022 09:17 AM

I have made a copy of the 8 Angular ng templates and I have updated the Cloned widget to point to the copies.  I do suspect that I have missed something when pointing to the copied Angular ng-templates, just not sure where.

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