Unable to use Creator Studio

[DineshS]

For some reason, I am unable to get the Creator Studio working for me. If I try to create a new app, it throws the following error

Or if I try and open those partially created ones from the CS landing page, it shows the error as above. Any thoughts on why this could be happening ? My PDI is on Xanadu and used to happen on Washington too.

#creatorstudio

[Prahlad Kumar]

Hello @Anwesha3,

I'm using Xanadu release. 

Thanks,

Prahlad Kumar

[Anwesha3]

@Prahlad Kumar  try using Washington DC . that worked for me. 

[Anwesha3]

Hi @DineshS 
I have faced the same issue; Release this instance and take new instance of old version . 

[DineshS]

I believe this has to do with the GraphQL log entry I see everytime it fails. I don't know if ServiceNow will bother looking into this 

GraphQL API - GlideGraphQL : Exception encountered processing path: /snCreatorstudio/requestApp/requestApp/services[0]/name - null: com.glide.graphql.GlideGraphQLException: Exception encountered processing path: /snCreatorstudio/requestApp/requestApp/services[0]/name - null: com.glide.graphql.GlideGraphQLException$Builder.build(GlideGraphQLException.java:120)
com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.createGlideGraphQLException(GlideGraphQLDataFetcherExceptionHandler.java:51)
com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.onException(GlideGraphQLDataFetcherExceptionHandler.java:27)
graphql.execution.DataFetcherExceptionHandler.handleException(DataFetcherExceptionHandler.java:45)
graphql.execution.ExecutionStrategy.asyncHandleException(ExecutionStrategy.java:350)
graphql.execution.ExecutionStrategy.handleFetchingException(ExecutionStrategy.java:338)
graphql.execution.ExecutionStrategy.lambda$fetchField$5(ExecutionStrategy.java:270)
java.base/java.util.concurrent.CompletableFuture.uniHandle(CompletableFuture.java:934)
java.base/java.util.concurrent.CompletableFuture.uniHandleStage(CompletableFuture.java:950)
java.base/java.util.concurrent.CompletableFuture.handle(CompletableFuture.java:2340)
graphql.execution.ExecutionStrategy.fetchField(ExecutionStrategy.java:267)
graphql.execution.streaming.StreamingExecutionStrategy.fetchField(StreamingExecutionStrategy.java:39)
graphql.execution.ExecutionStrategy.resolveFieldWithInfo(ExecutionStrategy.java:189)
graphql.execution.ExecutionStrategy.resolveField(ExecutionStrategy.java:161)
graphql.execution.AsyncSerialExecutionStrategy.lambda$execute$1(AsyncSerialExecutionStrategy.java:50)
graphql.execution.Async.eachSequentiallyImpl(Async.java:188)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.eachSequentially(Async.java:177)
graphql.execution.AsyncSerialExecutionStrategy.execute(AsyncSerialExecutionStrategy.java:45)
graphql.execution.ExecutionStrategy.completeValueForObject(ExecutionStrategy.java:762)
graphql.execution.ExecutionStrategy.completeValue(ExecutionStrategy.java:449)
graphql.execution.ExecutionStrategy.completeValueForList(ExecutionStrategy.java:568)
graphql.execution.ExecutionStrategy.completeValueForList(ExecutionStrategy.java:507)
graphql.execution.ExecutionStrategy.completeValue(ExecutionStrategy.java:434)
graphql.execution.ExecutionStrategy.completeField(ExecutionStrategy.java:397)
graphql.execution.ExecutionStrategy.lambda$resolveFieldWithInfo$1(ExecutionStrategy.java:191)
java.base/java.util.concurrent.CompletableFuture.uniApplyNow(CompletableFuture.java:684)
java.base/java.util.concurrent.CompletableFuture.uniApplyStage(CompletableFuture.java:662)
java.base/java.util.concurrent.CompletableFuture.thenApply(CompletableFuture.java:2168)
graphql.execution.ExecutionStrategy.resolveFieldWithInfo(ExecutionStrategy.java:190)
graphql.execution.ExecutionStrategy.resolveField(ExecutionStrategy.java:161)
graphql.execution.AsyncSerialExecutionStrategy.lambda$execute$1(AsyncSerialExecutionStrategy.java:50)
graphql.execution.Async.eachSequentiallyImpl(Async.java:188)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.lambda$eachSequentiallyImpl$3(Async.java:200)
java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:863)
java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:887)
java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2325)
graphql.execution.Async.eachSequentiallyImpl(Async.java:194)
graphql.execution.Async.eachSequentially(Async.java:177)
graphql.execution.AsyncSerialExecutionStrategy.execute(AsyncSerialExecutionStrategy.java:45)
graphql.execution.ExecutionStrategy.completeValueForObject(ExecutionStrategy.java:762)
graphql.execution.ExecutionStrategy.completeValue(ExecutionStrategy.java:449)
graphql.execution.ExecutionStrategy.completeField(ExecutionStrategy.java:397)
graphql.execution.ExecutionStrategy.lambda$resolveFieldWithInfo$1(ExecutionStrategy.java:191)
java.base/java.util.concurrent.CompletableFuture.uniApplyNow(CompletableFuture.java:684)
java.base/java.util.concurrent.CompletableFuture.uniApplyStage(CompletableFuture.java:662)
java.base/java.util.concurrent.CompletableFuture.thenApply(CompletableFuture.java:2168)
graphql.execution.ExecutionStrategy.resolveFieldWithInfo(ExecutionStrategy.java:190)
graphql.execution.ExecutionStrategy.resolveField(ExecutionStrategy.java:161)
graphql.execution.AsyncSerialExecutionStrategy.lambda$execute$1(AsyncSerialExecutionStrategy.java:50)
graphql.execution.Async.eachSequentiallyImpl(Async.java:188)
graphql.execution.Async.eachSequentially(Async.java:177)
graphql.execution.AsyncSerialExecutionStrategy.execute(AsyncSerialExecutionStrategy.java:45)
graphql.execution.ExecutionStrategy.completeValueForObject(ExecutionStrategy.java:762)
graphql.execution.ExecutionStrategy.completeValue(ExecutionStrategy.java:449)
graphql.execution.ExecutionStrategy.completeField(ExecutionStrategy.java:397)
graphql.execution.ExecutionStrategy.lambda$resolveFieldWithInfo$1(ExecutionStrategy.java:191)
java.base/java.util.concurrent.CompletableFuture.uniApplyNow(CompletableFuture.java:684)
java.base/java.util.concurrent.CompletableFuture.uniApplyStage(CompletableFuture.java:662)
java.base/java.util.concurrent.CompletableFuture.thenApply(CompletableFuture.java:2168)
graphql.execution.ExecutionStrategy.resolveFieldWithInfo(ExecutionStrategy.java:190)
graphql.execution.ExecutionStrategy.resolveField(ExecutionStrategy.java:161)
graphql.execution.AsyncSerialExecutionStrategy.lambda$execute$1(AsyncSerialExecutionStrategy.java:50)
graphql.execution.Async.eachSequentiallyImpl(Async.java:188)
graphql.execution.Async.eachSequentially(Async.java:177)
graphql.execution.AsyncSerialExecutionStrategy.execute(AsyncSerialExecutionStrategy.java:45)
graphql.execution.ExecutionStrategy.completeValueForObject(ExecutionStrategy.java:762)
graphql.execution.ExecutionStrategy.completeValue(ExecutionStrategy.java:449)
graphql.execution.ExecutionStrategy.completeField(ExecutionStrategy.java:397)
graphql.execution.ExecutionStrategy.lambda$resolveFieldWithInfo$1(ExecutionStrategy.java:191)
java.base/java.util.concurrent.CompletableFuture.uniApplyNow(CompletableFuture.java:684)
java.base/java.util.concurrent.CompletableFuture.uniApplyStage(CompletableFuture.java:662)
java.base/java.util.concurrent.CompletableFuture.thenApply(CompletableFuture.java:2168)
graphql.execution.ExecutionStrategy.resolveFieldWithInfo(ExecutionStrategy.java:190)
graphql.execution.ExecutionStrategy.resolveField(ExecutionStrategy.java:161)
graphql.execution.AsyncSerialExecutionStrategy.lambda$execute$1(AsyncSerialExecutionStrategy.java:50)
graphql.execution.Async.eachSequentiallyImpl(Async.java:188)
graphql.execution.Async.eachSequentially(Async.java:177)
graphql.execution.AsyncSerialExecutionStrategy.execute(AsyncSerialExecutionStrategy.java:45)
graphql.execution.Execution.executeOperation(Execution.java:178)
graphql.execution.Execution.execute(Execution.java:119)
graphql.GraphQL.execute(GraphQL.java:656)
graphql.GraphQL.lambda$parseValidateAndExecute$12(GraphQL.java:574)
java.base/java.util.concurrent.CompletableFuture.uniComposeStage(CompletableFuture.java:1187)
java.base/java.util.concurrent.CompletableFuture.thenCompose(CompletableFuture.java:2309)
graphql.GraphQL.parseValidateAndExecute(GraphQL.java:569)
graphql.GraphQL.executeAsync(GraphQL.java:536)
graphql.GraphQL.executeStreaming(GraphQL.java:445)
com.glide.graphql.impl.GraphQLEngine.executeOperation(GraphQLEngine.java:105)
com.glide.graphql.impl.streaming.GlideGraphQLStreamingOutput.handleRequest(GlideGraphQLStreamingOutput.java:59)
com.glide.graphql.impl.streaming.GlideGraphQLStreamingOutput.write(GlideGraphQLStreamingOutput.java:45)
com.glide.rest.serializer.impl.ResponseSerializerImpl.serializeStream(ResponseSerializerImpl.java:151)
com.glide.rest.handler.impl.ServiceResultHandlerImpl.serialize(ServiceResultHandlerImpl.java:138)
com.glide.rest.handler.impl.ServiceResultHandlerImpl.processServiceResultBody(ServiceResultHandlerImpl.java:106)
com.glide.rest.handler.impl.ServiceResultHandlerImpl.processServiceResult(ServiceResultHandlerImpl.java:44)
com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:357)
com.glide.rest.service.batch.BatchItemRESTAPIProcessor.process(BatchItemRESTAPIProcessor.java:74)
com.glide.rest.service.batch.BatchItemExecutor.callBatchRestService(BatchItemExecutor.java:111)
com.glide.rest.service.batch.BatchItemExecutor.processBatchItemRequest(BatchItemExecutor.java:60)
com.glide.rest.service.batch.BatchStreamingOutput.processBatchItems(BatchStreamingOutput.java:110)
com.glide.rest.service.batch.BatchStreamingOutput.write(BatchStreamingOutput.java:72)
com.glide.rest.serializer.impl.ResponseSerializerImpl.serializeStream(ResponseSerializerImpl.java:151)
com.glide.rest.handler.impl.ServiceResultHandlerImpl.serialize(ServiceResultHandlerImpl.java:138)
com.glide.rest.handler.impl.ServiceResultHandlerImpl.processServiceResultBody(ServiceResultHandlerImpl.java:106)
com.glide.rest.handler.impl.ServiceResultHandlerImpl.processServiceResult(ServiceResultHandlerImpl.java:44)
com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:357)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:779)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:326)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:187)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:175)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:58)
com.glide.sys.Transaction.run(Transaction.java:2790)
com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:35)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
java.base/java.lang.Thread.run(Thread.java:840)