Unauthorized to send REST API requests on incident table

[sovanna]

Hi,

I'm trying to test the REST API in order to send requests on the incident table.

Each day I create a test user with the "rest_service" profile on Service Now's sandbox :   ServiceNow

I was able to create incidents successfully for 2 days.

But now I get the following error in RESTClient

Status Code: 401 Unauthorized
Connection: close
Content-Encoding: gzip
Content-Type: application/json
Date: Fri, 09 Jan 2015 15:54:02 GMT
Server: ServiceNow
Transfer-Encoding: chunked
WWW-Authenticate: BASIC realm="Service-now"

Thanks,

Sovanna

[Subhajit1]

Check if your Username and Password combination is correct or not?

[sovanna]

Hi Subhajit,

the username that should be used is the "user id" field right ?

I did verified my password, and actually managed to connect with the "user id" field /password on the login page :

ServiceNow

Are you able to create incidents with the REST API on this instance ?

Regards,

Sovanna

[harikrish_v]

Try granting him itil role also. If you are trying to create incidents, it makes sense that the user trying to create it has the appropriate permissions to do it.

Regards,

Hari

[sovanna]

Not working either.

I'm using the REST Client from Mozilla :

Method POST

URL : https://sandbox.service-now.com/api/now/table/incident

Headers

• Accept:application/json
• Content-Type:application/json

Basic Auth :

• username : sno_user
• password : sno_user