Asking for some assistance. I am trying to theme our instance to match the Employee Portal (Yokohama), the problem I'm having is that the text in the menu (when you type in the filter and the filter starts filtering) the text is dark and I want it l...
Hi All,There is an use case, Where there will be attachments on the incident like doc, pdf or png we need to extract the content in a normal string is there any way to do that,
Hi Community,I'm working on a requirement where I need to show an info or alert message (similar to g_form.addInfoMessage()), but with some specific behaviors: Requirements:The message should be color-coded — e.g., yellow or pink backgroundThe messag...
Hi All, Once the change is moved to Assess state, all the fields will be read only on the change form. But users are still be able to edit planned start and planned end dates from conflict calendar UI action button as shown below. How to restrict th...
Server Script:(function () {data.errors = [];data.ok = true;// Get sys_id from multiple possible sourcesvar sysId = input && input.sys_id ? input.sys_id : options.sys_id || $sp.getParameter("sys_id");data.sys_id = sysId;function loadIncident(sysId) {...
I have created a custom workspace. When-ever I click on an INC to open it, it gives Record not found error. The record opens correctly after reloading. I have added the record template page to the UI builder.
Hi Team,Whenever i click inbox icon in service operation workspace the status option not showing i have configured all presences states also
I have the following ACL script on the sectest table(inside 1st row acl in above image for the read operation): var user = gs.getUser(); if (user.hasRole("sn_cmp.cloud_service_designer") || current.sys_created_by == gs.getUserName() || user.ha...
Hi Community,I have a data source set up to load an Excel attachment from emails. It works fine when the email has only the Excel file, but fails with this error when the email also contains images (like logos): Error: Unable to load headers from th...
Hello AllI am confused about OOTB behavior for Universal Request and creation of Incident or Service Request from UR. Would be possible to help? (we have UR-INC and UR-REQ integration configured) 1) When i create UR record and click on UI action Crea...
Hello team,I have been troubleshooting some update issues with Reconciliation against multiple data sources. Then i came across this table- cmdb_datasource_last_update which is referenced in Reconciliation process. This is also mentioned in this art...
Hello all, We've deployed a on premises instance, set the rules to forward all http incoming traffic to https, added a self signed certificate on our node and we're having the following problem\error: When the instance is stated we get the following ...
MS teams integration:It will be bi direction integration as per the SN integration hub that provides actions to:Promote chat to call: Enable an agent to promote a live chat with an employee to a call, leading to faster ticket resolution.Start and end...
Hi Community, good day!I have a requirement where a catalog item variable was initially of type Select Box with choices a, b, c but I had to convert it to a List Collector using a certain technique.https://www.servicenow.com/community/developer-forum...
Hi all, I'm encountering an issue and would appreciate your help. When I create a new announcement in the Service Portal, it appears on the portal, but nothing seems to be captured in the update set. I've tried this a couple of times, but the update...