Change Default language for all users
Hi,Is there any way to determine the default language for all users so whenever they login they automatically will see the system in this language?
Forum Posts
How to Track Which User Approved in Multi-Approval Flows: Distinguishing Between 'Requested By' and
Hi everyone,I’m working on a flow that triggers two separate approval requests. The flow sends approvals to users listed in two fields: Requested By and Requested For. The challenge I’m facing is how to accurately capture who actually approved the r...
Set Comments via onChange client scripts
HiIs there any way to set value for 'comments' field via client script? I tried it in onChange client script, but not working properly. *for examplechange choice value , then set comments in client script↓comments is set, but "Work notes check box" i...
Need to provide access to a catalog item for an external user and restrict rest of portal access
1. We need to provide access to a particular catalog item in service now for an external user who's from other domain. 2. And at the same we are trying to restrict the rest of the portal access for the external user. 3. In brief we are providing a se...
Auto create CI relationship
Hi All, I am create a mrvs catalog from which data is coming in cmdb_ci_api and cmdb_ci_api_component . I want to create one to many relation ship between these tables where to create this relation and how any suggestions please
Resolved! Catalog Client Script - ReferenceError: g_navigation is not defined
I have a Catalog Item with one Select Box variable. Depending on the choice the user selects, I want the page to redirect to a different Catalog Item URL. I have created a Catalog Client Script on the Catalog Item called "Redirect URL." It has the fo...
Setting multiple IMAP Email
Has anyone set up multiple IMAP mailbox in ServiceNow? I am trying to configure another IMAP mailbox for our HR department, their inbound email actions will create record on a custom app. However, I cannot get the mailbox to be read in our ServiceNow...
Which integration is needed to import MS teams chats in ServiceNow incident's notes
Hi Everyone, Which integration is needed to import MS teams chats in ServiceNow incident's notes.If anyone knows about it, please share the process. Thanks,Chhavi Agnihotri
How to show attached articles at top under incident management agent assist.
Hi,I need some suggestion on prioritizing attached article at the top under incident management agent assist in service operations workspace. Currently its showing all articles if I select category as "Knowledge articles" but i want to show first att...
How to delay a second confirmation dialog until just before GlideRecord update in a UI Action?
Hey guys! As the title says, how do I delay the second confirmation dialog until just before GlideRecord update in a UI Action? Here is what my UI Action looks like: function cancelOrder() { var errorMessages = []; // Kontrollera att användaren ...
Issues with ATF not acknowledging a mandatory document has been attached
I have created an ATF for a service catalog item. This catalog item has the "Attachment mandatory" box checked on the Service Portal tab. For the ATF, I used the "Add Attachments for Form (SP)", the documents are attached and that step is successfu...
Hiding Short Description based on User Language
how to configure ServiceNow to hide the short description of a catalog item when the user's language is Spanish
How to Implement API Key-Based Authentication in Scripted REST API?
Hi all,I’m currently working on a custom application in ServiceNow and I’ve created a Scripted REST API to allow external systems to send data into my instance.I want to secure this API using API key-based authentication, where the client includes an...
Point link to file in attachment table
I am trying to point a link in description to attachment in sys_attachment table. I added the attachment to update set and moved to test but it is not working. Any idea?
How to edit AI Search type ahead suggested results
Hi all-Got a weird one. We've enabled AI Search.If I'm on the portal and I search for 'phone', I'm presented with Recent and Suggested search results (still on home page with cursor in the widget). When I am presented with 'Suggested' links, and I cl...
