Hi, we are planning to use the Service Operations Workspace for change management and found out that in workspace that there is no conflict section as in the Native view has. There is only an information saying Conflict detected(image attached) but c...
On many of our REQ, RITM, and CHG records, under "Related Links", we are able to see the active flow/workflow path by clicking on "Show Workflow" (for Workflows) or "Flow Context" (for Flows). We know that anyone with an "itil" role can see these rel...
I have business rule to restrict any unit managers from add/removing users to groups the unit managers do not belong to except to the units the unit manager belongs to. I have the code snippet below but it's now working: (function executeRule(current...
Hi guys, So, I want to access this sc_request page and navigate to approver section to approve my requestsNow, the following is my ATF ScriptNow, whenever I am trying to run the script, it is pointing towards the sc_req_item form instead for approver...
### A Developer’s Secret Weapon for Logic Building, Debugging & Troubleshooting Hey #ServiceNowCommunity If you're diving deep into ServiceNow scripting, there's one tool you’ll keep coming back to — the **Background Script**. > *I like to say: “Ju...
Whenever we send an email to Global Service Desk, understand that "Work Notes" will be updated in Catalog Task (SCTASKxxxxxxx) and "Additional Comments (Customer visible)" will be updated in Request Item (RITMxxxxxxx). Which means the requester (cust...
All steps in these test runs are identical, but the last step fails due to a timeout. Suddenly, the test steps take up to a minute or fail entirely. This issue doesn't just affect a single test—it's happening across all of them. Probably a global ATF...
How can we remove users from a group if they have been inactive for a specific period, such as 2 weeks?
Hi All, I want to add 1000+ rows in MRVS. As we doing some data validation through client scripts and that data enter in 3 tables all together and approval need or not on the basis some particular field that is solution center for each row if center ...
Unable to update requested_for field in sc_task Form, where sysid of user stored in variable. Please find the script below . Please let me know what is to be corrected. var reqsfor = Email; var userGr = new GlideRecord('sys_user'); userGr.addQu...
Hello Developers , I have created a view" ITSM customer" and I have created List layout with few fields now I want to see this ITSM customer list view in CSM configurable workspace for sn_customerservice_case Table lists when i'm logged in with "sn_...
This is in particular to Incidentsi have had reports thats some work notes when added by users of resolver groups is being duplicated upto 5 timesall of these are timed with 1 second between the first and the last oneand some additional comments are ...
Hi everyone,I've created many ATFs for our instance, and I'd like to improve the testing cycles by standardizing the data. Currently, I'm using some service offerings and service CIs from production, and it works fine. However, whenever I want to use...
Greetings!I have been trying to figure out a way to run a Business Rule in it's entirety as a user other than myself, or the user who has triggered the BR. Here is an example:When work notes and customer notes are updated on an Outage, I have a BR th...
As I begin sharing my experiences here, I wanted to start with something that might help others who are just beginning their ServiceNow journey. These are the **top 5 things I wish I had known earlier**—insights that would have saved me hours of tria...
