Trigger options for Agentic Workflow or AI Agent
How do we trigger Agentic Workflow or AI Agent programmatically or via UI Action ?Trigger via API's, gliderecord query, are there any other ways?
Forum Posts
Migrate POST Scripted REST API to OOTB Table API for catalog item order
I need to migrate ServiceNow Scripted APIs to ServiceNow OOTB Table APIs, i am using for a post call. POST /sn_sc/servicecatalog/items/{sys_id}/order_now This API call needs to be migrated to OOTB Table API as mentioned in the below linkService Catal...
Form - New Context Menu section with UI Actions items inside
Hello,I am working on modifying the form Context menu to include three UI actions inside a new Section. The goal is to develop a feature akin to the "Configure" section within the Context Form menu.New Section Menu -> UI Action 1, UI Action 2, etcI ...
Enforce HTML Sanitization
Hello there! I'm trying to understand a suggestion made by health scan:Enforce HTML Sanitization...and I know what a HTML sanitized is, but my doubt is more about the propertie we should to set as 'enforced' for that:glide.security.check_unsanitized_...
Unable to find Data Fabric plugins
How to Data Fabric plugins activated in PDI
Public Survey
Hello, I have a question about the Public Survey functionality. Below is my scenario and a follow-up question: I have created a survey and enabled public access.When I submit a request from the Service Portal, a Survey Invite notification is sent to...
Need to test inbound Action
i am trying to validate the inbound Action of creation of an Incident in our lower environment.The email which is being sent to merchandising.servicenow@parkland.cashould create an Incident.To test this i have selected a previous email with type as r...
Trigger Notification based on MRVS choice selection
I am using a MRVS in my catalog item. The MRVS questions come up when Request type "Contract extension Tenure" is selected. There is a question on MRVS "Specify the Tenure". If choices 1,2,3 selected ,for MRVS question "Specify the Tenure" , the noti...
Resolved Major incidents are re-posting resolution notes to work notes whenever updates are made
Each time an incident is resolved, the resolution notes are added to the work notes as expected. However, if additional work notes are entered after resolution, the system re-adds the resolution notes again. This creates issues for the post-incident ...
mapping JSON feilds to importset table feilds
Hi team im trying to map the feilds in the json req to my importset table feilds. example json{test1 ="abc",test2="cdf"} my import set fields that i want to map to above u_test1u_test2, how do i map these? i know its possible using scripted REST API ...
Is there any way to encrypt the database password in glide.db.properties?
As per the subject, is it possible to encrypt the database password property, rather than have it visible in plain text?
How to change colors on SPM Roadmap Status Field
Hello all, I am just wondering if it is possible to change the color of the status field or if we can add new colors to this field. For example, in the screenshot below I want two of the records from the custom planning table to be blue.
Resolved! show current date and time on a field
Hi All, I have a requirement to show a field based on the another field. Two fields are : 1. DLP Exception Granted of type (True/False)2. Exception Granted date of type (date/time) Now, the requirement is to show the field -"Exception Granted date"...
Resolved! Edit Button on Related Incident on related list is not adding any incident.
I am having issue with Edit Button on Related list called Related Incident. Once i click on Edit, i see incident records, after selecting some records, if i click on Save. No Incident is added to related list.Issue is for all users.New Button works a...
Issue Exporting Complete Incident Table Data to CSV Using URL Export
We are attempting to export the entire 'Incident' table to a CSV file using the URL export functionality in ServiceNow. However, we are encountering an issue where the export is silently truncated, and we only receive a partial dataset. Details:Total...