Hi all,I have a flow designer that has a task1 and another task2 that is triggered from it. See attached. A user will add an attachment in task 1 and once task 1 is closed it will then then trigger task 2. I want to copy the attachment from task1 to...
I'm creating an inbound scripted REST resource using application/json format. I've noticed that I cannot simply do the following to create an object from the data: var requestDataObj = JSON.parse(request.body.dataString); return { message: reque...
I'm attempting to create a Major Case, but I'm not seeing the Major Case Information tab on the form. After changing the Case view to Major Case, I click on Create Major Case. As the form loads, I see the Major Case Information tab appear briefly, bu...
Hello everyone, I am currently trying to add a dynamic content box on our dashboard that allows the current user to assign themselves the oldest "unassigned" sc_task or incident. From what I have gathered it isn't easy to add UI actions to dashboard...
Hello,Is there a way to restrict a specific knowledge article depending on a user role? Or if not the knowledge article, is it possible to restrict the categories displayed in the portal? It seems that restriction on knowledge articles is applied on ...
All of a sudden by decision table is showing "Blank" in all my instances.The catalog items i have using it currently are still working, but I can not get this into DRAFT mode.I've looked at the UI decision tables, and there are no duplicates.If I tes...
Hi, When users with only snc_internal role are trying to access enhancement records, we see below error messages:This is working as expected for all other users.Here's the line 39: data.variableSummarizerWidget = $sp.getWidget('sc-variable-summarizer...
There is a catalog with an automated flow. If the automation fails, a catalog task is created to address the issue manually. A user raised a request, and the flow executed, closing the request automatically. However, within the next 2-3 seconds, the ...
I created a new Stage field on the Case table and I want the stage set within a Flow to update this stage field. Basically I want the same functionality that Stage Sets within a Flow updates the RITM stage field. Has anyone done anything like this...
Can anyone share a link register a friend for the free access to ServiceNow University? The KB article link returns a 404 page. Thanks!
Hi all,I’m trying to trace how a specific Requested Item (RITM) was created in our instance, and I’ve hit a wall. Here’s what I know so far:The RITM has no associated Flow Context, Workflow, or approval flowThe Contact Type is “EmailThe Opened By use...
Hello guys I am trying to finish my ITSM implementation simulator, but I can not complete this step, Copy change request attributes, the request is : 1. Add the following field to be copied when a new change is created using "Copy Change" functionali...
Hi, Requirement is Knowledge Article and Service Catalog Related search tab search to be enabled on WOT form similar to INC form. While implementing this i am receiving error message like in the below screenshot..guide me to proceed. For work order t...
Hi, all,Just wondering if there's any way to automatically order the cards within a VTB lane? I'm displaying active incidents sorted by state, and would like to be able to sort each lane by create/update date, priority, caller, etc.
Hi All, I have a catalog item "abc" with a variable called Termination Date. It generates one catalog task (sc_task). I want to create a report that shows the difference between the Termination Date (from RITM variable) and the task's closure date. ...
