Under Overview Add "Problems assigned to you" as same like Incidents assigned to you

Service_RNow
Mega Sage

‎03-18-2024 10:21 PM

Dear Community,

 

How to add Overview "Problems assigned to you" as same like "Incidents assigned to you", "Incident SLAs", same functionality, I want add New "Problems assigned to you" here under Overview Service Operation Workspace.

 

Thanks

 

RamSingh_0-1710825479930.png

 

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Anirudh Pathak
Giga Sage

‎03-19-2024 12:03 AM

Hi @Service_RNow ,

You will need to create a variant of the landing page and then edit it in order to show new "Problems assigned to you".

  1. Navigate to All > Now Experience Framework > UI Builder.
  2. From the Experiences list, select Service Operations Workspace.
  3. Under Pages and Variants section, under Home, point to Service desk landing page SNC, and select
  4. Select Duplicate variant.

References - 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

 

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

 

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Service_RNow
Mega Sage
In response to Anirudh Pathak

‎03-19-2024 02:38 AM - edited ‎03-19-2024 02:38 AM

Hi @Anirudh Pathak 

I have skimmed that documentation but I'm not finding any information to use reports.

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Mark Manders
Tera Patron

‎03-19-2024 12:21 AM

Find the page in UI builder and add the report.

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Service_RNow
Mega Sage
In response to Mark Manders

‎03-19-2024 01:11 AM

Hi @Mark Manders 

could you please guide me how to add report.

thanks

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