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Unmapped global custom tables are not displayed

MiY
Tera Contributor

‎07-15-2025 06:04 PM

I want to map Unmapped global custom tables to products in the Subscription Management screen.

On the screen, it says that 9 custom tables are not mapped.

MiY_0-1752627837034.png

 

However, when I click on the scorecard, no custom tables are displayed.

MiY_1-1752627858589.png

MiY_2-1752627873848.png

 

This issue only occurs on the production instance, not on the development or test instances.

Do I need to do any additional settings on the production instance?

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glideFather
Tera Patron

‎07-16-2025 08:25 AM

@MiY if you want to be absolutely sure, raise a HI Case at Support Portal and ServiceNow team will tell you what to do or if it is fine..


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