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[Kieran Anson]

Could you attach a screenshot of what you're referring to? I'm guessing it's catalogue builder where your frustration is coming from (based on the terminology you've used)? 

[Mark Roethof]

Hi there,

About the why you really have to ask ServiceNow 🙂 Not random community members.

If you have a specific question that you need help with, you can always ask. Though I don't see any.