Unwanted Incidents from one user being generated and assigned to Servic Desk team with "ooo subject"

[Community Alums]

Hi, 

we are seeing unwanted incidents getting generated weirdly from one user only in particular, and assigned to Service Desk Team with subject Out of office(oob) on fridays. 

This is triggered by an email inbound action I guess 

 Any suggestions? Thanks

[Anubhav24]

Hi @Community Alums ,

What is the requirement here ?

Please mark helpful/correct if my response helped you.

[Community Alums]

@Anubhav24 Hi, we want to stop these incidents from getting created

[DrewW]

You need to find the inbound action and update it so that it does not generate incidents when you do not want them generated.  Easiest way to do this is to update the inbound action to filter out the subject line you are seeing.

[Community Alums]

Hi @DrewW , so I assume then that "subject" is then the incident short description 'out of office on fridays' ?