Unwanted Incidents from one user being generated and assigned to Servic Desk team with "ooo subject"

[Community Alums]

Hi, 

we are seeing unwanted incidents getting generated weirdly from one user only in particular, and assigned to Service Desk Team with subject Out of office(oob) on fridays. 

This is triggered by an email inbound action I guess 

 Any suggestions? Thanks

[Sandeep Rajput · Accepted solution]

@Community Alums subject refers to the subject of email received by the instance. Your inbound email action is using this subject to set the short description on the incident record which is going to be created via this email action.

[Sandeep Rajput]

@Community Alums In your inbound email action, add few more conditions e.g. 

Subject does not contain OOO

Or 

Subjet does not contain out of office.