- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2025 02:21 PM
I have created update set in my developer instance and my updated set is in open condition But without completing stage reflecting in another instace how it is possible? without moving, without completing & without export how it is reflecting in another instace?
I have done some changes in my instance ex: in instace form I have done some changes in service field (add some options from bucket from form layout)
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2025 10:37 PM
Check if your change was captured in any update set:
Go to:
System Update Sets → Local Update Sets
- Open your custom update set → Click “View Updates”
→ Check if your form change or choice value is listed. - Check the “Default” update set too — your change might be there.
- If found in the wrong update set:
- Click on the update record (e.g., sys_ui_section, sys_choice)
- Use the “Move to Update Set” related link to move it to the correct one
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2025 02:39 PM
Hi @manikantade
Technically, this is not possible unless someone has manually made changes in another instance or there's some replication happening in the background.
It’s best to log a NOW Support case to investigate furthe
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2025 03:52 PM
Hi @manikantade,
Can you please give more context? You mentioned "some changes done"...
I am not sure I understood...are you asking how to get some changes from your update set from one instance to another without closing it?
Moving configurations between instances/environments is only possible by:
- XML export of configurations - update set can remain in progress without completing it,
- XML export of update set - possible only when in complete state,
- Creating parent update set and including child ones - it will complete the child one(s) as well,
- Deploy as application - via parent update set > child sets completed as well.
The only way how to deploy stuff without closing the update set is by XML, but if an update set have one business rule, one script include, one flow, you will need to export from each of the table separately and for example for virtual agent there are many dependent records, so you will need a XML for NLU Model, then XML for Intents, XML for utterances, XML for vocabularies, XML for topics etc... and I don't even think about Dashboards 😄
Please why not to use the update sets?
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2025 10:37 PM
Check if your change was captured in any update set:
Go to:
System Update Sets → Local Update Sets
- Open your custom update set → Click “View Updates”
→ Check if your form change or choice value is listed. - Check the “Default” update set too — your change might be there.
- If found in the wrong update set:
- Click on the update record (e.g., sys_ui_section, sys_choice)
- Use the “Move to Update Set” related link to move it to the correct one
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
—
Shubham Jain