Update external Application via REST / Webhook

[AndreasB]

I have the requirements when a change is made to the ticket. (Comment or work note) this should be sent from SNOW to an external system. Either via webhook or to a defined REST entpoint in JSON format. How do I do this?

[Tony Chatfield1]

Hi, with no clear details of your requirement then forum can only guess at your requirements\intentions. I would recommend that you start by reviewing the SNC documentation and REST the learning material available on the developer portal.

REST API reference (servicenow.com)

REST API | ServiceNow Developers

REST Integrations | ServiceNow Developers

[AndreasB]

Sorry you are right.

if a comment is made in SNOW —> this should than be forwarded to an external System. (It will be a SOAR) 

The SOAR offers a webhook option or a direkt access via rest endpoint.

so very time some one is adding a comment to the Ticke in snow it should than send this comment to SOAR

the tricky part will be that if SOAR will create a conmant it should not be send back 😊

[Tony Chatfield1]

A simple solution would be to trigger an outbound rest message via an after BR triggered when comment changes()

[AndreasB]

I almost thought it would be that easy. However, if you do it for the first time or never before, all beginnings are difficult.
Tip where is the implementation I'm the documentary find?