Update multiple tickets from UI Page

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A Oliver
Kilo Explorer

‎08-30-2017 02:15 AM

Morning all,

I'm trying to update multiple tickets from a UI page. At present, for testing I'm just trying to add comments to multiple tickets with the click of one button, I think I can work out the rest from there of where I want to go with this. Just Jelly loses me.

So say for now the HTML portion is for now: 

<g:ui_form>   
<input type="hidden" name="incident_id" value="TICKET1SYSID"/>   
<textarea id="comments" name="comments"></textarea>   
<g:dialog_buttons_ok_cancel ok="return true" />   
</g:ui_form>
<g:ui_form>
 <input type="hidden" name="incident_id" value="TICKET2SYSID"/>   
<textarea id="comments" name="comments"></textarea> 
<g:dialog_buttons_ok_cancel ok="return true" /> 
</g:ui_form>

Processing script example: 

var inc = new GlideRecord('incident');   
inc.get(incident_id);   
inc.comments  = comments;   
inc.update();   
var urlOnStack = GlideSession.get().getStack().bottom();
 response.sendRedirect(urlOnStack);

How do you split this out to be 1 button to save updates to all tickets.

For example, I want 1 UI page with multiple text inputs, that I'll have 1 button to save all - then it updates all of those tickets.

Hope this makes sense. Any pointers as to what to look at I'll much appreciate - google has me at a loss at present.

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larstange
Mega Sage
In response to A Oliver

‎09-04-2017 01:04 AM

Hi



I modified your HTML a bit and dropped the jvar_i and its working in my end. In line 



<g2:evaluate jelly="true">   

         var rec = new GlideRecord('planned_task');   

         rec.addQuery('active', true);   

         rec.addQuery('assigned_to', "X");   

         rec.query();   

         var count = 0;

</g2:evaluate>   



<j2:while test="$[rec.next()]">   

         <p>$[rec.number] </p>   

         <g2:evaluate>count++;</g2:evaluate>

         <input type="hidden" name="planned_$[count.toFixed()]" id="planned_$[count.toFixed()]" value="$[rec.getUniqueValue()]"/>   

         <textarea id="comments_$[count.toFixed()]" name="comments_$[count.toFixed()]"></textarea>     

</j2:while>   


<input type="hidden" name="rowCount" id="rowCount" value="$[rec.getRowCount()]"/>   

<g:ui_form><g:dialog_buttons_ok_cancel ok="return true" /></g:ui_form>


For some reason the "count" was printet as xxx.0 so thats the reason i added the "toFixed()" to it


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A Oliver
Kilo Explorer
In response to larstange

‎09-04-2017 05:50 AM

Thanks Lars. That's sorted that bit and the count is perfect now.



Bit odd though, suddenly it's erroring on the processing script side. Whereas before I could get the values from the HTML with the name - e.g. rowCount, comments etc. I get errors stating variables not defined.



EDIT:


Scratch that. Got it! Moving the while and hidden row count input into the <g:ui_form> tags did the job.



Thanks for your help Lars!


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