Update the activity logs on Requests

[cdukes001]

Does anyone know how to update the activity logs on Request to include emails?   I would also need to update all activity logs with group transfer/change.

[Chuck Tomasi · Accepted solution]

Use the funnel on the right to configure available fields.

Add the Sent/Received Emails (and assignment group if you need.)

[Brad Tilton]

You should be able to do that as long as the email went out from the request record.

Configure the email property for activity formatter

[Anurag Tripathi]

Hi Carla,

Request table already gets logged, all you need is to pull those columns in the activity logs on the form(assignment group in your case)

Customize activities

[Mike Allen]

Is this what you mean?

Put activities on the form:

Personalize the available fields:

Add sent and received emails: