Update ticket and open 'Email Client Template' in a single UI Action

[Jason Nicholas]

Hi

I am trying to create a UI action that does 2 things

1. Pop up a Client email
2. Update a field on the ticket with date & Time

I seem to be able to do both seperatly but not togeother,. hers is my code

To update the incident:

gs.eventQueue('leaver.email', current);
current.u_email_sent_to_sme = gs.nowDateTime();
action.setRedirectURL(current);
current.update();

To call the Email Client Template:

function showEmail1(){
emailClientOpenPop('request', false, null, null, '1537a78e1b4fb550cbb7dce7b04bcb06');
}

Obviously to call the template I need to select Client on the UI Action & add the function to 'Onclick' however when I do this the part that updates the ticket does not work. If I add the ticket update to the function or a separate function this does not work. Both coded separately work OK.

[Anil Lande · Accepted solution]

You need to use gsftSubmit() to make both calls.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005843

https://www.servicenow.com/community/itsm-articles/client-side-and-server-side-code-in-one-ui-action...

https://www.youtube.com/watch?v=yyVnpbidwmE

[Anil Lande]

Hi,

can you please share complete UI Action screenshot?

[Anil Lande]

Hi,

You can call script include using glideAjax in your client callable function.

In your script include function you can update current record (server code) and return true/false.

Once you are back you can call email client function .

No need to write server side code in UI Action.

[Jason Nicholas]

[Anil Lande · Accepted solution]

You need to use gsftSubmit() to make both calls.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005843

https://www.servicenow.com/community/itsm-articles/client-side-and-server-side-code-in-one-ui-action...

https://www.youtube.com/watch?v=yyVnpbidwmE