Update value in a case created from record producer

SebastienC
Giga Expert

Dear,

 

I take some times to look on various topics, but didn't find any answer.

 

I use the record producer "create case". On this RP, I added a variable set. I'd like to map the choice from the variable set to the created case.

 

How can I achieve this? using a catalog script? I don't know how to retrieve the created case sys_id.

From a Business Rule? I don't know how to retrieve the record producer variables?

 

Any other clue?

 

Many thanks

Séb

1 ACCEPTED SOLUTION

RaghavSh
Kilo Patron

you just need to add below in record producer script:

 

current.field_name = producer.variable_name;


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023

View solution in original post

3 REPLIES 3

RaghavSh
Kilo Patron

you just need to add below in record producer script:

 

current.field_name = producer.variable_name;


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023

SuhasPSalunkhe
Kilo Guru

With Record producer you can directly set the variable with table field name.

You have to select table name for RP then you can map fields with variables.

SebastienC
Giga Expert

Many thanks... was simple 😄