URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

[Mohamed H]

Hello,

I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.

Instance details:
- Instance: dev304261
- Type: Personal Developer Instance (PDI)
- Version: Zurich
- Status: Offline

Error message:
“We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes.”

This issue has been ongoing and is not resolving.

Context:
I am actively building an AI Governance application for the "Build More with Build Agent" competition, and this instance is critical for:
- completing development
- testing workflows
- finalizing my submission

The issue is currently blocking all progress, and the work is time-sensitive.

Actions already taken:
- Refreshed instance multiple times
- Tried different browsers and incognito mode
- Attempted direct URL access
- Waited for recovery, but status remains Offline

Request:
- Can someone confirm if the instance can be recovered or restarted?
- If not, is there any way to restore or access data from this instance?
- Any guidance on urgent recovery options would be greatly appreciated

Thank you in advance for your help.

[Mohamed H]

Adding for visibility: This issue is time-sensitive due to an active Build Agent competition submission. Instance remains Offline and inaccessible.

[Tanushree Maiti]

Hi @Mohamed H 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one. 

As you know there is no support available for PDI.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Mohamed H]

Hi @Tanushree Maiti,

Thanks for the response.

This issue has not been active for 24 hours.

I was using the instance around 10 to 11 hours ago and completed work on a dashboard during that session. I also have a screenshot confirming successful access and build activity.

The instance stopped working after that and now shows “internal error” when opening.

Releasing the instance would result in full loss of my current work, so I need confirmation on recovery options before taking that step.

I will attach a screenshot of the dashboard for reference.

Thanks @Atul for the earlier support as well.

I will wait for now and hope the instance resolves itself.