URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

[Mohamed H]

Hello,

I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.

Instance details:
- Instance: dev304261
- Type: Personal Developer Instance (PDI)
- Version: Zurich
- Status: Offline

Error message:
“We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes.”

This issue has been ongoing and is not resolving.

Context:
I am actively building an AI Governance application for the "Build More with Build Agent" competition, and this instance is critical for:
- completing development
- testing workflows
- finalizing my submission

The issue is currently blocking all progress, and the work is time-sensitive.

Actions already taken:
- Refreshed instance multiple times
- Tried different browsers and incognito mode
- Attempted direct URL access
- Waited for recovery, but status remains Offline

Request:
- Can someone confirm if the instance can be recovered or restarted?
- If not, is there any way to restore or access data from this instance?
- Any guidance on urgent recovery options would be greatly appreciated

Thank you in advance for your help.

[GlideFather]

Hi @Mohamed H,

that happened to me yesterday too:

 

It was unavailable for a couple of hours but it started to work after some time. It might have been impacting some unknown amount of PDIs, but check it now it might be already okay.

Also, to know your PDI status check this post I wrote earlier for similar situations: 

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway

[Mohamed H]

Hi @GlideFather,

Really appreciate you sharing this.

That is reassuring to hear. I was worried about losing the work I put into my AI Governance application after spending a lot of time on it.

I will check the instance again and keep refreshing.

Appreciate you sharing your experience and the guidance.

[Mohamed H]

Hi all,

My instance is back online now.

Thank you all for the support and guidance, I appreciate it.

@PedroM563292335, hope your instance is now resolved as well?

[PedroM563292335]

Not yet, but i will wait a little longer thank you