URL is not working in Notifications

[Rakshanda Kunte]

Hi All,

I have created a notification in dev on 1 table with some condition and in "What it will contain" tab provided the link of Prod Service Portal Form.

Issue is, when I am opening that link from dev it does not load the full form. It loads only when I refresh the page.

I tried clearing cache as well. 

Anyone knows, what can be the issue?

Thanks..!!

[Community Alums]

Hi @Rakshanda Kunte ,

You can check you mail script with the below mail script as a reference :

Try this in mail script: 

    var gr = new GlideRecord('sysapproval_approver');
    gr.addQuery('sysapproval',current.sys_id);
     gr.addQuery('state','requested');
    gr.query();
    if (gr.next()) {
        template.print('<a href='+gs.getProperty('glide.servlet.uri')+'/ess?id=approval&view=ess&table=sysapproval_approver&sys_id='
+ gr.getUniqueValue() + '>' + gr.sysapproval.number + '</a>');
}
   

[Community Alums]

Try this in mail script: 

    var gr = new GlideRecord('sysapproval_approver');
    gr.addQuery('sysapproval',current.sys_id);
     gr.addQuery('state','requested');
    gr.query();
    if (gr.next()) {
        template.print('<a href='+gs.getProperty('glide.servlet.uri')+'/ess?id=approval&view=ess&table=sysapproval_approver&sys_id='
+ gr.getUniqueValue() + '>' + gr.sysapproval.number + '</a>');
}
   

[Ankur Bawiskar]

@Rakshanda Kunte 

in dev instance why are you giving prod url?

why not give relative url?

[Rakshanda Kunte]

Hi @Ankur Bawiskar ,

The notification has other URLs which are Prod ones.

[Ankur Bawiskar]

@Rakshanda Kunte 

better give relative URLs because you must have migrated the email script from dev->test->prod

prod url will only work in prod

relative url something like this /sp?id=ticket etc