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Auto enable recording, Copilot and facilitator for MIM

We are performing a feasibility check to evaluate if recording, Copilot, and facilitator can be automatically enabled for MIM meetings.Looking for document feasibility, limitations, and recommended approach.Currently Notify connector is implemented b...

• Question

Document Intelligence Process Error

Hello, Looking for some assistance in understanding the this error I am receiving on my use case for document intelligence. I received no errors during the training of the use case,  however when I added integration I started receiving this error on ...

• Question

ATF - Reusable Test - Input Variables - Make it Dependent

Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...

• Question

Portal announcement

I am creating records in the Announcement [announcement] table using a Record Producer. I have added this Record Producer to multiple portals (e.g., Service Portal (SP) and HR Portal). When a user submits the Record Producer, the Announcement record...

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Portal - Additional comments mandtory for REOPEN Incident

Hi Team ,  When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' .   @Ankur Bawiskar  @Ehab Pilloor  Need your help here  Ehab Pilloor

• Question

Demohub Demo Data issue

The Demohub installation process has been the same for years. But recently, the process requests that you Zboot the instance, and check the "Reinstall demo data after ZBoot".  We then have to raise a Support call to delete the demo data, which can ta...

• Question

Moving an ATF test from one application scope to another

Is there a way to move an ATF test from one application scope to another one ? Thanks.

• Question

Exclude HR Services from Transfer Case HR Service dropdown

Recently, came across an interesting question on the community Hide a specific HR service in Transfer Case  here the questioner asked if a specific HR Service can be hidden within New HR Service dropdown when the person opts to transfer the case to ...

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Not able add custom role to make standard change visible on create new change

Hi All, I have created a custom role and added all the tables ACL related to Change, but i'm not able to see the standard changes. please find the screenshot belowWhen user has admin or itil or sn_change_write role then use is able to access to all s...

• Question

How to make card on SOW visible on the basis of roles or user criteria?

Hi Community,  I have created a card called 'VIP Incidents' by making changes in client script include 'SowIncidentLandingPageUtils' . I want this card visible only to members of two assignment groups say A and B .How can I achive this?I have created...

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Data is not visible on idea manager dashboard Analysis tab

In dashboards,we have idea manager dashboard, I actually want to get data visible on analysis in idea manager dashboard.I can able to see the data only on summary tab, but not in analysis tab.I have run few jobs related to this dashboardEven though I...

• Question

ServiceNow Discovery not updating IP Address field

Hello everyone,We have run into an issue with ServiceNow Discovery and wanted to check if anyone else has experienced something similar.We have a server where the IP address was changed, but Discovery is not updating the IP details in the server tabl...

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