3 ACCEPTED SOLUTIONS
In the world of ServiceNow development, there are several methods that often go unnoticed, despite their tremendous potential. One such method that deserves more attention is the "getRefRecord" method.
The "getRefRecord" method proves to be extremely useful when you need to retrieve a referenced GlideRecord object and perform updates on it. This method simplifies working with related records, making it easier to interact with referenced data directly.
Example: Updating Related Problem Work Notes for a Priority 1 Incident
Let’s consider a scenario where you want to retrieve a Priority 1 incident and update its associated problem record with a note. Here’s how you can achieve that using the "getRefRecord" method:
In the world of ServiceNow development, there are several methods that often go unnoticed, despite their tremendous potential. One such method that deserves more attention is the "getRefRecord" method.
The "getRefRecord" method proves to be extremely useful when you need to retrieve a referenced GlideRecord object and perform updates on it. This method simplifies working with related records, making it easier to interact with referenced data directly.
Example: Updating Related Problem Work Notes for a Priority 1 Incident
Let’s consider a scenario where you want to retrieve a Priority 1 incident and update its associated problem record with a note. Here’s how you can achieve that using the "getRefRecord" method:
