use random variable in email notification

Bradley Bush · ‎04-18-2024

Hi, I have a custom notification that goes out to the "requested for" when the request is closed. In the request, seven variables are displayed one at a time based on another variable selection. The displayed variables are controlled by catalog UI policies and are only viewable on tasks. I need to have that random variable captured by the notification and sent to the "requested for" once the request is closed. Any help would be great, thank you.

Notification message:

"Please select your MUV access." is a select box with seven options viewable all.

"Please select the correct AD group based on access requested/given:" is a label with seven checkboxes only viewable to one group on the task level.

vermaamit16 · ‎04-22-2024

@Bradley Bush

Try with below logic inside the mail script :

var ritmGr = new GlideRecord('sc_req_item');
    ritmGr.addQuery('sys_id', current.sys_id);
    ritmGr.query();
    if (ritmGr.next()) {
var num1 = ritmGr.variables.muv_selectbox_access.getDisplayValue();
template.print("test: "+num1);
}

Thanks and Regards

Amit Verma

Thanks and Regards
Amit Verma

View solution in original post

Bradley Bush · ‎04-23-2024

Hi Amit, thank you very much:)