User cannot see the change ticket

[Neetu3]

I got one ticket where user faced one problem that he cannot able to see the change ticket.

Even he is in additional contact.

I have checked from the access end..... its fine there.

Where i need to check so that he can able to see the ticket

[nayanawadhiya1]

Try to find like this -

[Neetu3]

Yes i got the below answer from the search told by you

Its query business rule written on the Change task table

if (!gs.getUser().hasRoles() && gs.getSession().isInteractive()) { //Check if the user has no role and if the session is an actual user session
//If they DON'T have the 'itil' role then do the following...
var u = gs.getUserID(); //Get the sys_id value of the current user
var name = gs.getUserName(u);
var applis = getMyScopeAppli();
var q = current.addQuery('u_requester', u); //Modify the current query on the incident table so that if the user is listed in the 'u_requester' field they can see the record
q.addOrCondition('u_requested_for', u); //Also allow the user access if they are the Requested for
q.addOrCondition('cmdb_ci', 'IN', applis); //Also allow the user to view tickets on his application scope
gs.print('query restricted to user: ' + name);
}

[Neetu3]

Furthermore i also got the read ACL below

Please see both reply and try to solve my issue

[nayanawadhiya1]

Is this the only BR you got ?

Above BR is in Change Request Table or Change Task Table?

if it is in Change Request Table then add one more addOrCondition as per your requirement.

[Neetu3]

Yes this the only BR i got and its for change task table.

i modified the filter as per your requirement.

Today is the last day to solve this problem otherwise it gonna be a escalation.. I request to help me to solve this