User criteria type setup to validate submission of ticket

[imran rasheed]

Hi All,

I require a User criteria like setup, where the catalog item should be shown to all users. But the criteria will decide if the user can submit the ticket or not. Maybe such validations can be done on submit. How to achieve such scenarios?

[Aniket Chavan]

Hello @imran rasheed ,

As per my knowledge I don't think calling user criteria is possible but what I am trying to say is that you can use the client script only to restrict the submission.

You can configure your on submit client script with similar way you want to use the user criteria and their conditions.

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,

Aniket