User does not see assigned Task

[pathat]

Hello.

I just assigned a Task to user Joe in my service request workflow. However when user Joe logs into SN, he does not see Task or My Task under Self Service.

What am I missing here? Does the user need a role to see the task assigned to him?

Note that for testing, this user currently has my email address on his user account. I got the email notifications about the tasks so I know the workflow is working.

[Pradeep Sharma]

Hey Pat,

Thanks for the update.In that case you have to create a custom role and then create ACL's and assign those roles so that it will only have the limited access.

http://wiki.servicenow.com/index.php?title=Using_Access_Control_Rules

[Brian Dailey1]

Hi Pradeep,

I've thought about this... Honestly, you could customize any task list or reference qualifier needed to be able to assign tasks back to a client who has no roles (if needed for some reason).  

However, I don't know how this steps on the toes of licensing agreements and role usage.   Your thoughts/knowledge?

Thanks,

-Brian

[Pradeep Sharma]

Sorry, I don't have enough details from licensing perspective.

[gemini17]

Hey Pat:

If the user has itil role, then they will be process users.   If a task is assigned to them, they will see their task.

Hope this is helpful.

P.S. Mark it Correct and Helpful, as it impacts you.

Kind regards

Danny

[Rahul Kathuria]

ITIL roles require license..ESS users don't.. If the end users are using ServiceNow just for raising requests in the system, then ESS role is suffiecient.

Under My work on Self Service Homepage, everything will be visible.

They can even see CMDB CI's in BSM view.

Thanks,

Rahul kathuria