User ID is active in Active Directory but showing inactive in ServiceNow

jituksingh · ‎01-25-2018

Hi All,

I have an user whose account is active in Active Directory but showing inactive in ServiceNow. How we can re-activate user in ServiceNow. If I delete the user from ServiceNow and refresh the data , will it pull the activated account? Please suggest.

Regards,

Jitendra Singh

Travers M · ‎01-25-2018

If you have LDAP configured to bring in your accounts from AD, deleting it will re-import it on your next scheduled run. The problem there is it will orphan anything tied to the deleted account. You are better off just going in and manually setting the user account to active and removing the lock out status if it's there

View solution in original post

SanjivMeher · ‎01-25-2018

Hi Jiterndra,

Just check the active box in the user record.

Ideally as part of LDAP integration, it should get synced everyday. But you can manually activate by checking the active box

Please mark this response as correct or helpful if it assisted you with your question.

Travers M · ‎01-25-2018

If your question was answered, could you please mark the corresponding answer as correct so this thread can be closed out and anyone that finds in in the future can benefit from it.

jituksingh · ‎01-25-2018

mark answered button has yet activated. will do once its activated.