User information displaying different on separate instances

Thereza Van der
Tera Contributor

Good afternoon everybody

 

I attach two screenshots of a user record on our prod and dev environments. I would like to know why it displays different. I would like it to always display the name and not the user ID.

 

Regards

Thereza

 

1 ACCEPTED SOLUTION

Robbie
Kilo Patron
Kilo Patron

Hi @Thereza Van der,

 

This is very easily configured.

Simply right click on the User form and select 'Configure' > 'Dictionary'.

Navigate to the 'Name' field and change the 'Display' value to true as shown below.

 

This will resolve the display to show the name.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

 

Screenshot 2024-06-06 at 15.44.56.png

View solution in original post

6 REPLIES 6

Robbie
Kilo Patron
Kilo Patron

Hi @Thereza Van der,

 

This is very easily configured.

Simply right click on the User form and select 'Configure' > 'Dictionary'.

Navigate to the 'Name' field and change the 'Display' value to true as shown below.

 

This will resolve the display to show the name.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

 

Screenshot 2024-06-06 at 15.44.56.png

Hi @Robbie 

 

Thanks for answer, I was writing this and before I submit you done with . So Quick .

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hahaha - Just fortunate timing it seems @Dr Atul G- LNG.

Hope all well with you.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

Yes mate, I was on screenshot and you added.

 

All good and well with God's Grace. Thanks and hope you and family also good. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************