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User is not receiving approval email

Soni Rahul
Tera Contributor

‎06-22-2023 07:09 AM

Hi All,

 

One user is not getting any approval email in system, I have checked in notification devices table and found that user notification is enable. I have checked the notification details everything is correct there, might be there is a problem with user's profile.
Any help is appreciated.

 

Thanks in advance.

Rahul Soni.

0 Helpfuls
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1 REPLY 1

Steven Parker
Giga Sage

‎06-22-2023 07:18 AM - edited ‎06-22-2023 07:24 AM

This KB should be able to help as there are a few places and choices that could be affecting notifications for a user:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0528667 

 

I've added the "Notification" column to the List View of our users so I can update it from the list easily without going into each record.  Example below:

StevenParker_2-1687443851972.png

 

Impersonating the user and checking their notification preferences is also something I've had to do before as well.

StevenParker_0-1687443584464.png

 


Please mark this response as correct and/or helpful if it assisted you with your question.
Steven