User is redirected to welcome.do after authenticating MFA

[Tapish Sharma1]

Hi All, 

I have enabled MFA for customers on csm portal. Once they login and validate MFA code they are redirected to welcome.do which asks them to login rather than logging them and taking them to homepage. Not sure how this redirection is happening. If MFA is disabled then users are redirected correctly to homepage of portal

Looking for some inputs here.

[Tony Chatfield1]

Hi, unfortunately your post does not provide clear details of your configuration or your actual issue.
Have you confirmed that with MFA enabled the users were actually authenticated properly, IE with a test user after MFA when they are redirected to the login page (again), are you able to access the instance proper by changing the URL in the browser?

This KB article might cover your issue?

Link to CSM portal cases shows the portal login page instead of redirecting to SSO login - Support a...

[Tapish Sharma1]

Hi Tony, 

Thanks for your reply. The issue is that , when a contact logs in when the MFA is not enabled , he is successfully logged in to the portal and redirected to portal landing page. But when MFA is enabled and once the contact verifies the MFA code , the contact is redirected to welcome.do page where instead of logging them in and taking them to portal landing page.

[Stephanie Tave1]

Hi Tapish, did you ever get this issue fixed?  I'm having the exact same problem on one of my instances.  If I disable MFA, it works fine.

[Tapish Sharma1 · Accepted solution]

Hi Stephanie, 

I had raised HI case with ServiceNow as it is backend code. The issue was on the login page there is a brand image which was missing in our sub prod instance so that image broke the MFA code. We added the brand image on the login page and it was fixed then . 
Please check if this is the same case for you.