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07-21-2023 07:59 AM - edited 07-21-2023 08:13 AM
Hi All,
I have enabled MFA for customers on csm portal. Once they login and validate MFA code they are redirected to welcome.do which asks them to login rather than logging them and taking them to homepage. Not sure how this redirection is happening. If MFA is disabled then users are redirected correctly to homepage of portal
Looking for some inputs here.
Solved! Go to Solution.
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09-29-2023 01:04 AM
Hi Stephanie,
I had raised HI case with ServiceNow as it is backend code. The issue was on the login page there is a brand image which was missing in our sub prod instance so that image broke the MFA code. We added the brand image on the login page and it was fixed then .
Please check if this is the same case for you.
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10-20-2023 04:07 AM
Hi,
just wanted to add some info as this might be helpful to anyone else in the futher. I tumbled across the same issue after moving a theme built in theme builder from sub-prod to prod.
As I didn't have to access to HI portal as it is a customer instance we solved it by accessing the glide.authentication.multifactor property via REST api (/api/now/table/sys_properties/562c1882d713310091204187ed6103b9).
After that login without MFA was possible and I was able to fix the brand image (Basic Configuration UI16). After that the login with MFA was fine again.
