User Language: User Preference vs User Profile

[jamesmcwhinney]

Our end users will be primarily accessing our servicenow instance via our ESS portal.

On the ESS portal, there is a "My Profile" section which allows the user to change their language.

Initially, this works fine.

When happens next is that at some point a user finds them self on the main portal.   Once on the main portal, the user then changes their language via the gear icon which creates a personal preference which now overrides the language in the "My Profile" area, rendering it meaningless.

What is the best way to prevent this, and ensure a consistent language setting via both ESS and the main portal?

Thanks,

- James

[epam]

Hello James,

One solution would be to move language picker to the top of portal page (something like this):

And remove language field from ess view of sys_user form.

That way, the language selector will be always accessible and only in one place.

Hope that helps

[jamesmcwhinney]

Thanks epam,

That looks like just what we need.

Would you be able to offer any guidance on how would I go about creating a custom language picker in the portal header account menu?

Thanks,

- James

[jamesmcwhinney]

I am trying the business rule approach for now until I find something better.

1: create a business rule against user preference to update profile record

2: create a business rule against user profile to clear out preference record

Here is what I have for the first business rule (against the user preference table to update the associated user's profile):

For some reason this isn't working.

Any suggestions?

Thanks!

- James

[jamesmcwhinney · Accepted solution]

Please disregard the earlier questions, I ended up fixing this via 1 business rule against the sys_user_preference table that will update the user's profile and cancel the attempt to create the user preference:

Name: Sync User Profile Language

Table: User Preference [sys_user_preference]

Advanced: yes

When: before

Insert: Yes

Update: Yes

Filter Conditions: When Name is "user.language"

Script:

function onBefore(current, previous) {

    //Update the user's profile and block the creation of a user preference

  gr = new GlideRecord('sys_user');

  gr.addQuery('user_name',current.user.user_name);

  gr.query();

  while (gr.next()) {

  gr.preferred_language = current.value;

  gr.update();

  }

  current.setAbortAction(true);

}