User location keep changing, need assistance in investigating.

[saint]

Hi Experts,

I've a user who's location is changing in the system everyday, the user table is AD integrated. 

Below is the screenshot of the user record, data is hidden for security reasons. I would like to understand where should I investigate to resolve this error.

I have already looked into any BR associated with cmn_location table and checked transform scripts, If I might have missed something so I'm open to recheking it and new tables or scripts. Need urgent suggestions.

[Ankur Bawiskar]

@saint 

you should check if Location is being fetched via AD in the transform map or transform script.

Also if the update time is same daily then it's possibly AD or some scheduled job which is updating it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pavani_paluri]

Hi @saint ,

Please see below places if there is any code related to location update:

Business rules on user or cmn_location async or after

Check if cmn_location is Being Overwritten via Reference

Also if possible you can use this code in business rule to see what all scripts are working when the record gets updated:

GlideLog.getStackTrace(new Packages.java.lang.Throwable())

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P