User not able to see Additional Comments and Worknotes on Incident Form only for 1 Incident

[Shekhar Deshin1]

@Ankur Bawiskar 

Hi Ankur,

I am not getting how come User not able to see Additional Comments and Worknotes on Incident Form only for 1 Incident.When i check 'sys_journal_field' entires are available but not able to see on Incident Form.

For the same user Activity filter selected 'All' other incidents are looks good for comment and WN.

But only for specific incident not able to see Please suggest.

Thanks,

Shekhar,

[Brian Lancaster]

What UI are you using? Is it UI 16, NOW Experience, or SOW?

[Ankur Bawiskar]

@Shekhar Deshin1 

please share some screenshots where are you checking this?

Any ACL issue?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shekhar Deshin1]

@Ankur Bawiskar 

Thanks for help.

We checked with ServiceNow this will fix in Yokohama Patch5 release.