User not able to view the knowledge page (kb_view2) on service portal

[mohammedunwala]

Hello,

I am new to the service portal and m trying to configure one for our company. I selected the default knowledge base within the service portal properties. As an admin, when i login through to the service portal I am able to view the default knowledge base, its categories and the articles within it. But when i impersonate another user with no role i am not able to view the knowledge page at all. Everything else seems to be working fine on the service portal. Also, I did make sure that, my knowledge page is checked as 'public'.

Has anyone faced a similar problem before? I have spent a fair amount of time troubleshooting this and with no luck.

Any help would be appreciated.

Thanks in advance,

Mohammed

[pradeepgupta]

Hi Mohammed,

Could you please help me with the solution on above issue as I am facing the same.

Any input is appreciated.

[mohammedunwala]

Hi Pradeep,

Honestly, I don't remember right now on what I did to fix this issue since it was earlier this year. But will look into my instance and notify you as soon as I find it out.

Regards,

Mohammed

[Rachael10]

Did you ever find the solution? I am having the same issue.

[Goran WitchDoc]

Hi Rachael,

If you search for an article, can you find that then? In ServicePortal OOTB a category is hidden if it doesn't have any articles. this also apply if there is articles, but the users doesn't have access to though (normally through user criteria).

[pradeepgupta]

Hi Rachael,

Please check defined user criteria , logged in user must full-fill the user criteria defined condition for visibility of the knowledge articles.

Navigation: Knowledge -->> User Criteria

Check all the user criteria OR defined new user criteria.