User not able to view the knowledge page (kb_view2) on service portal

[mohammedunwala]

Hello,

I am new to the service portal and m trying to configure one for our company. I selected the default knowledge base within the service portal properties. As an admin, when i login through to the service portal I am able to view the default knowledge base, its categories and the articles within it. But when i impersonate another user with no role i am not able to view the knowledge page at all. Everything else seems to be working fine on the service portal. Also, I did make sure that, my knowledge page is checked as 'public'.

Has anyone faced a similar problem before? I have spent a fair amount of time troubleshooting this and with no luck.

Any help would be appreciated.

Thanks in advance,

Mohammed

[Kristina2]

Hi experts 

I am facing the same issue . 

When i go to the portal . We have a container which navigates to kb_article page . 

As admin , I am able to view all the Articles , but ITIL user is getting a 404 error . 

But when i go to self service >> knowledge . ITIL have access 

[Carl Fransen1]

Have you tried setting the User Criteria - we needed to set this for access, see screen below:

Details of criteria setup:

The other thing you can try is checking the 'public' pages to allow anyone to access - in the navigator search for 'Public Pages' and then you'll see all the pages set to allow public access.

Hope this helps

Carl.