User Not Authenticated error while using API key.

[shashanksha]

Created a API key with the following steps:-

1) All > System Web Services > API Access Policies > Inbound Authentication Profile.

2) Create API Key authentication profiles

3)All > System Web Services > API Access Policies > REST API Auth Parameter

4)All > System Web Services > API Access Policies > REST API Key

5)All > System Web Services > API Access Policies > REST API Access Policies

Follow the above steps to generate API key for Integration which will create Change Request from third party to servicenow (GET/POST). While testing the service with Postman it was giving error

"error": {

"message": "User Not Authenticated",

"detail": "Required to provide Auth information"

},

"status": "failure"

after debugging. found and deactivate "REST API Access Policies" which i have created then it is working fine. Using basic service account it is working fine but with API key and REST API Access Policies is activated it is giving error. I want a API key to integrate.

Please help me out.

Thanks,

Shashank Sharma

[SwathiPedireddy]

Hi @shashanksha 

Please share Rest API Access policy screenshot

Thanks,

Swathi

[shashanksha]

Hello @SwathiPedireddy ,

Please find the attachement.

[SwathiPedireddy]

Make sure you are using correct Parameter Name as key in postman ,verify API Key and Type should be given as 'Add to' in postman.

Thanks,

Swathi

[shashanksha]

Hello @SwathiPedireddy ,

Yes, i am using the correct Key in the postman.

Thanks,

Shashank Sharma