User presence not appearing on service operation workspace records

[Community Alums]

Utah added the ability to see when others are looking at the same record from within the Workspace. We are not seeing this happening on Dev or Test Instance. We investigated the property as well, they are in correct format.
Is any body facing the same problem.
Can anyone please help me out with this issue.
Thank you in advance

[Amit Gujarathi]

Hi @Community Alums ,

First, make sure that the "glide.ui.show_locks" property is set to "true" on your instance. You can check this by navigating to System Properties > UI Properties and searching for the property. If it is not set to true, set it and then restart the instance.

[Community Alums]

Hello Amit,
I just checked, there is no such property in my instance, sharing the screenshot for the same

[Andrei Brutski]

i think he is just using chatGPT and thus gives you incorrect answers

[itsRakesh · Accepted solution]

Hi @Community Alums ,

On the Record page drag and drop Form Record Presence where ever you would like to and later in the config add the below for table and sysid

Table:  @context.props.table
Sys ID: @context.props.sysId