User trying to access servicenow via link and get directly redirected to logout page

[mregragui_ext]

Hello community, can someone help me with this?

a user is tryin to access his instance via entreprise link and get directluy redirected to logout page without even have the chance to login. 

how can i approach this please?

thanks.

[Community Alums]

Hi @mregragui_ext 

Please refer to the below article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727658

Mark the comment as a correct answer and also helpful if this has helped to solve the problem.

Krishna Sharma