user

yardenKrispel
Tera Contributor

hi i need help , 

How  I do  when the callaer is  VIP then the priority is will change 1-critical

 

thank you

10 REPLIES 10

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @yardenKrispel 

 

https://www.servicenow.com/community/itsm-forum/setting-priority-based-on-vip-flag/m-p/486509

 

https://www.servicenow.com/community/developer-forum/vip-user-priority-over-incident/td-p/2496355

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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