Users Logged in at a given time - (Customer Facing and Technician Backend)

Leon Els · ‎05-24-2023

We experienced a ServiceNow outage a couple days ago and I would like to go back in time to see how many customers and Technicians were logged in at that time.

Is there any log I can access to view this data?

Thank you!

Leon

Riya Verma · ‎05-25-2023

Hi @Leon Els ,

You need to look into All logs

OR look into below:

Under System Logs > Events, you can filter for the user id (Parm1) and for the Name = login or logout. You still have to do the math, but you'll see every time that user logged in and logged out of your instance. You'll want to do this on all your instances as the contractor may have been doing work in one of your sub prod instances. Screenshot included.

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,
Riya Verma

View solution in original post

Riya Verma · ‎05-25-2023

Hi @Leon Els ,

You need to look into All logs

OR look into below:

Under System Logs > Events, you can filter for the user id (Parm1) and for the Name = login or logout. You still have to do the math, but you'll see every time that user logged in and logged out of your instance. You'll want to do this on all your instances as the contractor may have been doing work in one of your sub prod instances. Screenshot included.

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,
Riya Verma