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Need help with create CI in 2 different table using single pattern and classifier

A single Java process hosts both:Oracle WebLogic ServerOracle Coherence (embedded)WebLogic CI gets created in cmdb_ci_app_server_weblogic .i created pattern extension to create oracle coherence in generic table.Current BehaviorWhen the hosting Java/W...

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Plugin Activation Failed on PDI

Has anyone else had any issues with activating plugins on their PDIs? I have been trying for multiple days. I have reset and wiped my instance, released and requested new, etc. Nothing I have done has worked. I hope this isn't just me...

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Heading to World Forum New York? Let's Make It a Two-Day Thing.

Heading to World Forum New York? Let's Make It a Two-Day Thing. Hey Community! ServiceNow World Forum is in New York City this week, and if you're anywhere near the city (or willing to make the trip), here's a two-day plan for you: one night o...

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Jira spoke integration Error Request type

Hi community can you please help. When using the Jira spoke, create issue action, I cannot create an issue when it has the "Request type" Populated in the payload. Without it , it does work, however with it , it does not work. Can you help please. T...

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Remove Welcome Page from Playbook

I created a playbook that did not have a welcome page when triggered. I started to mess around with creating variants of the playbook and that is when the welcome page came into play. I deleted all my variants and just have the base playbook, but the...

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Schedule an update set to auto preview and commit

Hello All,Is there a way to create an scheduled job to automatically preview and commit an update set when it reach the time condition??

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Resolved! Variables on Requested Item (RITM) are partially hidden by left navigation panel in SOW Workspace

Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...

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End user when searching on gloabl serach with short decription no result is coming

End user when searching on gloabl search with short decription no result is coming.The number works but user were not able to search by description or name now. Thanks,Shahshank Sharma

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BCFKS Certificate cannot be validated

We need to upload an BCFKS Certificate into the instance. For this we converted a P12 certificate using keytool.exe (part of JDK) and this command:keytool -importkeystore -srckeystore TestCert.p12 -srcstorepass ******** -srcstoretype pkcs12 -destkeys...

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Auto populate not working

I have been tasked with creating a catalog item of which i have the following acceptance criteriaAs a user, I need the following fields to display if "New User Account" is selected for "What is your account request?"(show the following fields from th...

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Otto vs Now Assist: What Actually Changed

Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat? Fair question. Service...

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Unable to Change "Normalized Company Mapping Schedule" from Run on Demand to Weekly/Periodic

I am facing an issue with the Normalized Company Mapping Schedule job.By default, the schedule is set to Run on Demand. I am trying to change it to run Weekly or on a Periodic basis so that the process can be automated. However, the schedule fields a...

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Can Virtual Agent provide a ChatGPT-like conversational troubleshooting experience using AI Agents?

Hi Community,We have a client requirement where they are looking for a more seamless, ChatGPT-like conversational experience within ServiceNow Virtual Agent.We have demonstrated several Virtual Agent use cases using conversational topics and AI Agent...

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ATF – How to set dynamically populated Select Box variable in Service Portal?

Hi,I’m working on an ATF test for a Service Catalog item in Service Portal and have an issue with the Set Variable Values (SP) test step.The catalog item contains a Select Box variable called request_type_choices. The choices for this variable are no...

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List Calculation is exposing sensible data, although ACL is correct.

This issue is based on a Known Error article and something I have raised some time ago. However I did not find any suitable workaround nor did the TSE in a Case resolve my issue. Therefore I would like to ask if anyone has an idea. Known Error Articl...

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